How Much Does IT Support Cost for Your Business?

So, you want IT support for your business and want to know how much it costs? Well, it depends. Let me explain. You can buy IT support in different ways, and each approach has different prices.

Different Types of IT Support

1. Time-Based Support

One of the most straightforward options available is time-based IT support. Essentially, this means you are paying for the time you spend with a technician, engineer, or specialist.

How Time-Based Support Works

You can choose from several payment methods:

1. Pay-as-you-go: This is billed on an hourly rate. It's a flexible way to get support but might get expensive in the long run.

2. Prepaid Services: Here, you purchase a block of hours or regular retainer in advance. This generally comes at a reduced rate compared to pay-as-you-go. Companies may even offer discounts if you subscribe to other services.

However, this type of support can vary month-to-month, making it more challenging to plan and budget for. Since you can't predict when issues will arise, this model lacks the consistency required for seamless business operations.

2. Service Plans

An alternative to time-based support are service plans, which often include more comprehensive support solutions. These are generally more structured and predictable.

Understanding Service Plans

Service plans usually come bundled with various elements, such as cybersecurity solutions and software licenses. The cost is often determined by multiple factors:

• Size of your team

• Number of computers

• Level of support cover: For example, only during office hours, or including out-of-hours, and whether the support is remote or on-site.

The service plans, while usually more expensive upfront compared to time-based support, offer the advantage of consistency. You can budget more effectively, avoiding the constant need to approve a purchase order every time you need help.

"Plus, you can budget and plan much more easily as you will have consistency."

Why Opt for Service Plans?

Here are some reasons why businesses might prefer service plans over time-based support:

1. Consistency in Budgeting: You know exactly what you're paying for each month.

2. Comprehensive Coverage: These plans often include more than just basic support.

3. Avoiding Unexpected Costs: You will not run out of "time" when unexpected issues arise.

Tailoring to Your Business Needs

Here at Westway IT, we believe in flexibility. Every business has unique requirements, and we adapt to meet those needs.

How to Get Started with Westway IT

1. Check Out Our Services: Visit our services page on our website to explore the various options we offer.

2. Use Our Price Estimator: Our online price estimator tool can give you a guideline of costs for our different service plans.

3. Book a Right-Fit Call: Need more help? Schedule a call with us to discuss the right support plan for your business using our online, live calendar.

By understanding the different types of IT support options available and weighing the pros and cons, you can make a more informed decision that best suits your business needs. Whether you opt for the flexibility of time-based support or the consistency of a service plan, Westway IT is committed to providing the best solutions to keep your business running smoothly.

John Fisher

Meet John Fisher, founder of Westway IT, passionate about helping businesses thrive with technology. With a BSc in Computer Science, he values integrity, education, and quality relationships. Active in The Tech Tribe and CompTIA, John simplifies IT and creates scalable strategies. Connect with him on LinkedIn.