When you work with Westway IT, you'll experience proactive support that prevents issues, helping you be amazing for your clients.
Get your free quote today and learn about our fully managed IT support for Forest of Dean businesses, covering Lydney, Coleford, Cinderford, Newent and Mitcheldean.
The Forest of Dean is a beautiful, mostly rural area in Gloucestershire, and you chose to set up business here because of that. But that doesn't mean your business infrastructure should suffer a rural ‘slow-down’ as a result. Quite the opposite!
Westway IT can provide everything you need to run your business smoothly. Whether that's helping you get connected or installing a VOIP system, we are here to do it all.
We'll also help you invest in the best tech set-up, both onsite and in the cloud, without the jargon, so you know exactly how things work and where you can invest further as you grow.
Our managed IT services also offer easy access support, so there's no downtime or scratching of heads, just seamless provision.
We'll provide remote and phone support backed up with workbench services and onsite visits.
We'll monitor all your hardware and software so you are working with the best.
We'll set up security features to protect your business and customer data.
Our experts will openly help you plan for business resilience and growth, ensuring you are always ready for whatever challenges and opportunities come your way.
Your managed IT services will include:
At Westway IT, we're not just your IT service provider but your partner in achieving business success.
Our service desk offers tailored IT support and services for all your needs, from system failures to inquiries./p> Find Out More
Ensuring the safety of your business from security threats and data theft is crucial. Our top-tier endpoint security services guarantee that you and your team are protected from potential harm.
Find Out MoreEfficient productivity is crucial for business growth. That's why we became a Microsoft Partner, offering feature-rich and scalable office solutions, including Microsoft 365 implementations and migrations.
Find Out MorePowerful communications are critical for your daily business operations. We work with Cloudya, an intelligent VoIP cloud phone system that makes business communication simple, intuitive, and hassle-free.
Find Out MoreWe have established strong partnerships with leading IT distributors and re-seller networks in the UK, giving us access to diverse solutions. Our extensive expertise in hardware components and software programs, combined with our unwavering commitment to industry compliance and risk mitigation, enables us to assist you in finding the ideal solution for your business needs.
Find Out MoreAdd your details for an instant estimate.
In truth, I wouldn't be without him. There are lots of IT issues I probably could solve with much googling, angst, tearing my hair out and lots of time - the relief of having John on hand to help when things go wrong or I think I should be able to do something, but don't know how - or just need advice is enormous.
Nicola Price
Stove & Chimney Specialists, based in Weston under Penyard
Every client that has switched to Westway IT has been searching for one thing - someone who can effectively handle all of their IT solutions and solve their IT headaches.
That's where we come in, providing proactive and jargon-free IT services that help give you a competitive edge on your turf.
Here are just a few clients who have made strides in growing their businesses using our fully managed IT and IT consultancy services.
He offers the best service, knowledge and professional personal help and advice I have ever received. I cant recommend them enough.
Having worked under the barrier of some of the UK's top IFA networks he keeps my process efficient, secure and up to date with the latest technology giving me peace of mind and saving me time.
I would recommend Westway IT to any business that wants slick systems and processes for time saving efficiency to support their business, and add value to their business and their clients great support with a with a very friendly and professional reliable 5 star service.
Nick Johnson
Independent Mortgage Specialist & Protection Planner, Based in Drybrook
There are just three simple steps to getting started with Westway IT.
1. Right Fit Call
We'll hop on a quick call to determine if we're a good match and discuss your business vision.
2. Discovery
We visit your site to explore your technology and understand your needs. From here, we'll have a better idea of what you need to achieve your business goals.
3. Relax
As we take care of your IT needs, you can focus on growing and excelling for your clients.
A: Fully managed IT support refers to a service where a third-party provider takes care of all IT-related tasks and responsibilities for an organisation, including maintenance, monitoring, and troubleshooting, among others.
A: Yes, we have team members based in the Forest of Dean. You'll find our MD John regularly at the Forest Economic Partnership (FEP) stakeholder meetings and networking with Dean & Wye UNO at Severn & Wye Smokery.
A: If you have less than four team members, we recommend our Individual Professional Plan.
A: During our first meeting, we only need to know your team size and roughly how big your IT estate is. From here, we can quickly establish which service you need.
A: We like to start onboarding new clients quickly, and in the discovery phase, we'll map out a detailed timeline so you know what to expect.
A: The discovery phase is our opportunity to really get to know how your business operates and what you need to operate at the highest level. We'll do this on-site to uncover how your team works and what system specs and software are used.
A: Yes, we can provide a more personalised solution for you. However, we have put in a lot of effort to develop our plans to work together. There are some important aspects, especially related to security, that we cannot compromise on. If you choose not to include those, we will be unable to work together due to the risks involved.
A: Our standard agreement is set annually with monthly flexibility within that commitment. What does that mean? Well, your user count can fluctuate on a monthly basis, but the overall plan you select remains in place for the year.
Microsoft 365 annual subscriptions only allow you to increase over your year; we use our monthly commitment to give flexibility. We'll explain everything in our plan selection meeting so you can make the best choice for your business.
And if you don't get on with us, we will not hold you to the year; we'd rather split ways. But hopefully, during our right fit and discovery phases, we've established a good working framework - so this shouldn't happen.
A: We invoice monthly for the month ahead. Payment is by Direct Debit within 14 days. We don't extend payment terms.
A: For the most part, no, that isn't possible on service provision, especially not for the pay-as-you-go offers. But you can save by working with us on blocked hours or retainers, and if you were to consider much longer-term agreements, we could offer discounts on our onboarding fees.
You can also get a licence discount if you pay upfront for the year on software like Microsoft 365. We'll talk you through that when we select your plan .
A: Yes! At Westway IT, we like to support where we can, which means offering a concession on your support plan and through our partners, software and hardware discounts. .
A: Let us know when your team needs change. At Westway IT, we try to be as flexible as possible to provide you with what you need when you need it.
A: We run our Westway IT plans in annual commitments, but if you really aren't happy with us, then we would prefer 3 months' notice to offer a nice transition to a new partner. We like to make sure that you have everything you need.
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Registered Office: Westway IT Ltd, The Glen, Millend, Blakeney, Gloucestershire. GL15 4ED
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