From user queries to non-functional systems and requests, our service desk is there to provide you with bespoke IT support and service. We work with businesses of all sizes, so whether you are a start-up, sole trader or a larger SME, Westway IT has you covered.
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We can help you with several options to complement or replace in-house IT. These include
Using our advanced support tools, we support your business with jargon-free remote support via email, phone and desktop connection sessions. We are always quick to respond to avoid any potential downtime.
When we can't resolve your issue or request remotely, we'll book a site visit. Our dedicated team will arrive ready to troubleshoot so you can return to work quickly.
We provide comprehensive workbench services and more in-depth work if you need new workstations and laptops. We can also help you plan your hardware and software rollouts so your team has access to what they need when they need it.
If you need to outsource system monitoring and management, we are here to help. Our IT support and services include:
We'll monitor your crucial system metrics, including antivirus, backups, resource usage, and essential services, through our central monitoring consoles. These handy tools watch and raise tickets when needed, giving you peace of mind that we have everything covered.
We can handle all of your system administration needs, from changes to users, password resets, system access and other administration tasks. Working with us, you will always have someone monitoring your network security.
Regular maintenance tasks help keep your systems running smoothly and reduce downtime. By choosing Westway IT, you'll have access to a team that proactively tackles maintenance, so you don't have to.
We know that different businesses like to operate in different ways which is why we have different types of service plans to give you the flexibility and service you want. If you are a start-up we have a special promotional service plan available and for businesses looking for one off or break/fix support we also have pay as you go rates. For us IT is a important business relationship that like your accountant is an integral part of keeping your business working and growing.
While we have designed these plans around business with 5 or more team members we also have options available for individuals and smaller teams.
