Helping you simplify tech to get more done.

Sick of IT solutions letting you down? You need a more accessible, proactive and reliable IT Support partner.

Hello - we are Westway IT.

Book a 15 Minute Video Call

Innovative, reliable and cost-effective managed IT support Cheltenham
Here to support your business growth

Cheltenham is a great trading hub; that's why you chose it as a base for your business, but are you making the most of the tech infrastructure? Westway offers you innovative, reliable and cost-effective IT solutions in Cheltenham. Whether that's setting you up on the best fibre package or installing a VOIP system, we are here to do it all.

We'll help you invest in the best tech set-up, both onsite and in the cloud, without the jargon, so you know exactly how things work and where you can invest further as you grow. Our managed IT services also offer easy access support, so there's no downtime or scratching of heads, just seamless provision.

Book a 15 Minute Video Call

Westway IT | IT Support Cheltenham- IT Services Cheltenham

Security Focus

We'll set up security features to protect your business and customer data.

Always Accessible

We'll provide remote and phone support backed up with workbench services and onsite visits.

Proactive Care

We'll monitor all your hardware and software so you are working with the best.

Our Managed IT Services

Whether you are starting out or ten years in, Westway IT has the perfect Managed IT Service package for you.

We strive to provide our clients with the finest managed IT services at Westway IT. We understand that technical issues can cause significant disruptions to businesses, which is why we offer rapid, jargon-free technical assistance to provide solutions that keep your business running smoothly. 

Our 24/7 system monitoring ensures we proactively resolve issues before they escalate and cause significant problems. By working that way for you, we help you focus on sustainable growth by giving you peace of mind.

We also offer flexible support plans that can expand and evolve with your business needs. Our experts will openly help you plan for business resilience and growth, ensuring you're always ready for whatever challenges and opportunities come your way.

At Westway IT, we're not just your IT service provider but your partner in achieving business success.

  • IT Support

    Our service desk offers tailored IT support and services for all your needs, from system failures to inquiries.

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  • Protection from Risk

    Ensuring the safety of your business from security threats and data theft is crucial. Our top-tier endpoint security services guarantee that you and your team are protected from potential harm.

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  • Microsoft 365 Business Premium

    Efficient productivity is crucial for business growth. That's why we became a Microsoft Partner, offering feature-rich and scalable office solutions, including Microsoft 365 implementations and migrations.

    Find Out More
  • VoIP Cloud voice

    Powerful communications are critical for your daily business operations. We work with Cloudya, an intelligent VoIP cloud phone system that makes business communication simple, intuitive, and hassle-free.

    Find Out More
  • IT hardware and software

    We have established strong partnerships with leading IT distributors and re-seller networks in the UK, giving us access to diverse solutions. Our extensive expertise in hardware components and software programs, combined with our unwavering commitment to industry compliance and risk mitigation, enables us to assist you in finding the ideal solution for your business needs.

    Find Out More

How much might that cost you?

Here's our handy service plan estimator.

We've been using the services of John and Westway IT for many years and to put it simply.....we just couldn't do with out him! Knowledgeable, helpful, approachable and takes the time to explain everything in a language we understand. From a quick question for advice over the phone to moving our whole IT system and re-install in new premises, top quality work! Thanks John

Westway IT | IT Support Cheltenham- IT Services Cheltenham

Chrissy John

Transport & Logistics Business Owner

Every client that has switched to Westway IT has been searching for one thing - someone who can effectively handle all of their bespoke IT solutions. They want to outsource all the technical know-how to a partner who can make a real difference and give them a competitive edge.

That's where we come in, providing proactive and jargon-free IT services.

Under our fully managed IT services and IT consultancy service, our clients have made sustainable strides in growing their businesses.

He offers the best service, knowledge and professional personal help and advice I have ever received. I cant recommend them enough.

Having worked under the barrier of some of the UK's top IFA networks he keeps my process efficient, secure and up to date with the latest technology giving me peace of mind and saving me time.

I would recommend Westway IT to any business that wants slick systems and processes for time saving efficiency to support their business, and add value to their business and their clients great support with a with a very friendly and professional reliable 5 star service.

Westway IT | IT Support Cheltenham- IT Services Cheltenham

Nick Johnson

Independent Mortgage Specialist & Protection Planner

Switching to Westway IT is as easy as 1, 2, 3!

We've condensed our process into three simple steps to simplify your life.

1. Right Fit Call

A quick video call to determine if we're a good match and discuss your business vision

2. Discovery

We explore your technology to understand your needs and help achieve your business goals.

3. Relax

As we take care of your IT needs, you can focus on growing and excelling for your clients.


  • Q: What is fully managed IT support?

    A: Fully managed IT support refers to a service where a third-party provider takes care of all IT-related tasks and responsibilities for an organisation, including maintenance, monitoring, and troubleshooting, among others.

  • Q: Is Westway IT based in Cheltenham, Gloucestershire?

    A: No, but we're only down the road! We often work remotely or out and about visiting our clients across Gloucestershire, so getting to you will be easy.

  • Q: What information do I need to give you in our "right fit" call?

    A: Don't worry, our right fit call isn't about technical information, so there's nothing to prepare. Instead, I want to establish what you need, your team size and roughly how big your IT estate is.

  • Q: How quickly can we get started?

    A: We like to start onboarding new clients quickly, and in the discovery phase, we'll map out a detailed timeline so you know what to expect.

  • Q: What are your payment terms?

    A: We invoice monthly for the month ahead. Payment by Direct Debit within 14 days. We don't extend payment terms.

  • Q: What does the "discovery phase" look like?

    A: The discovery phase is our opportunity to really get to know how your business operates and what you need to operate at the highest level. We'll do this on-site to uncover how your team works and what system specs and software are used.

  • Q: How easy is it to upscale or downscale plans?

    A: Let us know when your team needs change. At Westway IT we try to be as flexible as possible to provide you with what you need when you need it.

  • Q: How easy is it to upscale and downscale users if I need to?

    A: User-based plans and licences are based on the number of staff who need system or program access. As your team grows, we'll need to buy more licences or increase user plans, and where employees leave, we will rescind licences or downgrade plans for the next payment cycle.

  • Q: What does your exit timeline look like?

    A: We run our Westway IT plans in annual commitments, but if you really aren't happy with us, then we would prefer 3 months' notice to offer a nice transition to a new partner. We like to make sure that you have everything you need.

  • Q: Which managed IT support plan is best if I'm starting out in business?

    A: If you have less than four team members, we recommend our Individual Professional Plan.

  • Q: Can I have a bespoke plan? Can I pick and choose?

    A: It is possible to provide a more personalised solution for you. However, we have put in a lot of effort to develop our plans to work together. There are some important aspects, especially related to security, that we cannot compromise on. If you choose not to include those, we will be unable to work together due to the risks involved.

  • Q: How long are our agreements with Westway IT?

    A: Our standard agreement is set annually with monthly flexibility within that commitment. What does that mean? Well, your user count can fluctuate on a monthly basis, but the overall plan you select remains in place for the year.

    Microsoft 365 annual subscriptions only allow you to increase over your year; we use our monthly commitment to give flexibility. We'll explain everything in our plan selection meeting so you can make the best choice for your business.

    And if you don't get on with us, we will not hold you to the year; we'd rather split ways. But hopefully, during our right fit and discovery phases, we've established a good working framework - so this shouldn't happen.

  • Q: Can I get a discount?

    A: For the most part, no, that isn't possible on service provision, especially not for the pay-as-you-go offers. But you can save by working with us on blocked hours or retainers, and if you were to consider much longer-term agreements, we could offer discounts on our onboarding fees.

    You can also get a licence discount if you pay upfront for the year on software like Microsoft 365. We'll talk you through that when we select your plan .

  • Q: Do you offer discounts for registered charities?

    A: Yes! At Westway IT, we like to support where we can, which means offering a concession on your support plan and through our partners, software and hardware discounts. .

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Westway IT

Westway IT Ltd: Registered in England & Wales, Company Number: 11341592
Registered Office: Westway IT Ltd, The Glen, Millend, Blakeney, Gloucestershire. GL15 4ED
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