Sick of IT solutions letting you down? You need a more accessible, proactive and reliable IT Support partner.
Hello - we are Westway IT.
Cheltenham is a great trading hub; that's why you chose it as a base for your business, but are you making the most of the tech infrastructure? Westway offers you innovative, reliable and cost-effective IT solutions in Cheltenham. Whether that's setting you up on the best fibre package or installing a VOIP system, we are here to do it all.
We'll help you invest in the best tech set-up, both onsite and in the cloud, without the jargon, so you know exactly how things work and where you can invest further as you grow. Our managed IT services also offer easy access support, so there's no downtime or scratching of heads, just seamless provision.
We'll set up security features to protect your business and customer data.
We'll provide remote and phone support backed up with workbench services and onsite visits.
We'll monitor all your hardware and software so you are working with the best.
Whether you are starting out or ten years in, Westway IT has the perfect Managed IT Service package for you.
We strive to provide our clients with the finest managed IT services at Westway IT. We understand that technical issues can cause significant disruptions to businesses, which is why we offer rapid, jargon-free technical assistance to provide solutions that keep your business running smoothly.
Our 24/7 system monitoring ensures we proactively resolve issues before they escalate and cause significant problems. By working that way for you, we help you focus on sustainable growth by giving you peace of mind.
We also offer flexible support plans that can expand and evolve with your business needs. Our experts will openly help you plan for business resilience and growth, ensuring you're always ready for whatever challenges and opportunities come your way.
At Westway IT, we're not just your IT service provider but your partner in achieving business success.
Our service desk offers tailored IT support and services for all your needs, from system failures to inquiries.
Find Out MoreEnsuring the safety of your business from security threats and data theft is crucial. Our top-tier endpoint security services guarantee that you and your team are protected from potential harm.
Find Out MoreEfficient productivity is crucial for business growth. That's why we became a Microsoft Partner, offering feature-rich and scalable office solutions, including Microsoft 365 implementations and migrations.
Find Out MorePowerful communications are critical for your daily business operations. We work with Cloudya, an intelligent VoIP cloud phone system that makes business communication simple, intuitive, and hassle-free.
Find Out MoreWe have established strong partnerships with leading IT distributors and re-seller networks in the UK, giving us access to diverse solutions. Our extensive expertise in hardware components and software programs, combined with our unwavering commitment to industry compliance and risk mitigation, enables us to assist you in finding the ideal solution for your business needs.
Find Out MoreHere's our handy service plan estimator.
We've been using the services of John and Westway IT for many years and to put it simply.....we just couldn't do with out him! Knowledgeable, helpful, approachable and takes the time to explain everything in a language we understand. From a quick question for advice over the phone to moving our whole IT system and re-install in new premises, top quality work! Thanks John
Chrissy John
Transport & Logistics Business Owner
Every client that has switched to Westway IT has been searching for one thing - someone who can effectively handle all of their bespoke IT solutions. They want to outsource all the technical know-how to a partner who can make a real difference and give them a competitive edge.
That's where we come in, providing proactive and jargon-free IT services.
Under our fully managed IT services and IT consultancy service, our clients have made sustainable strides in growing their businesses.
He offers the best service, knowledge and professional personal help and advice I have ever received. I cant recommend them enough.
Having worked under the barrier of some of the UK's top IFA networks he keeps my process efficient, secure and up to date with the latest technology giving me peace of mind and saving me time.
I would recommend Westway IT to any business that wants slick systems and processes for time saving efficiency to support their business, and add value to their business and their clients great support with a with a very friendly and professional reliable 5 star service.
Nick Johnson
Independent Mortgage Specialist & Protection Planner
We've condensed our process into three simple steps to simplify your life.
1. Right Fit Call
A quick video call to determine if we're a good match and discuss your business vision
2. Discovery
We explore your technology to understand your needs and help achieve your business goals.
3. Relax
As we take care of your IT needs, you can focus on growing and excelling for your clients.
A: Fully managed IT support refers to a service where a third-party provider takes care of all IT-related tasks and responsibilities for an organisation, including maintenance, monitoring, and troubleshooting, among others.
A: No, but we're only down the road! We often work remotely or out and about visiting our clients across Gloucestershire, so getting to you will be easy.
A: Don't worry, our right fit call isn't about technical information, so there's nothing to prepare. Instead, I want to establish what you need, your team size and roughly how big your IT estate is.
A: We like to start onboarding new clients quickly, and in the discovery phase, we'll map out a detailed timeline so you know what to expect.
A: We invoice monthly for the month ahead. Payment by Direct Debit within 14 days. We don't extend payment terms.
A: The discovery phase is our opportunity to really get to know how your business operates and what you need to operate at the highest level. We'll do this on-site to uncover how your team works and what system specs and software are used.
A: Let us know when your team needs change. At Westway IT we try to be as flexible as possible to provide you with what you need when you need it.
A: User-based plans and licences are based on the number of staff who need system or program access. As your team grows, we'll need to buy more licences or increase user plans, and where employees leave, we will rescind licences or downgrade plans for the next payment cycle.
A: We run our Westway IT plans in annual commitments, but if you really aren't happy with us, then we would prefer 3 months' notice to offer a nice transition to a new partner. We like to make sure that you have everything you need.
A: If you have less than four team members, we recommend our Individual Professional Plan.
A: It is possible to provide a more personalised solution for you. However, we have put in a lot of effort to develop our plans to work together. There are some important aspects, especially related to security, that we cannot compromise on. If you choose not to include those, we will be unable to work together due to the risks involved.
A: Our standard agreement is set annually with monthly flexibility within that commitment. What does that mean? Well, your user count can fluctuate on a monthly basis, but the overall plan you select remains in place for the year.
Microsoft 365 annual subscriptions only allow you to increase over your year; we use our monthly commitment to give flexibility. We'll explain everything in our plan selection meeting so you can make the best choice for your business.
And if you don't get on with us, we will not hold you to the year; we'd rather split ways. But hopefully, during our right fit and discovery phases, we've established a good working framework - so this shouldn't happen.
A: For the most part, no, that isn't possible on service provision, especially not for the pay-as-you-go offers. But you can save by working with us on blocked hours or retainers, and if you were to consider much longer-term agreements, we could offer discounts on our onboarding fees.
You can also get a licence discount if you pay upfront for the year on software like Microsoft 365. We'll talk you through that when we select your plan .
A: Yes! At Westway IT, we like to support where we can, which means offering a concession on your support plan and through our partners, software and hardware discounts. .
Westway IT Ltd: Registered in England & Wales, Company Number: 11341592
Registered Office: Westway IT Ltd, The Glen, Millend, Blakeney, Gloucestershire. GL15 4ED
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