On Site Support
When we can’t resolve your issue or request remotely we’ll book in a site visit.
From user queries to non functional systems and requests our service desk is there to help your IT.
At the start of 2019 there were 5.82 million small businesses (with 0 to 49 employees), 99.3% of the total business. SMEs account for 99.9% of the business population (5.9 million businesses).
Source: Department for Business, Innovation & Skills October 2019
When we can’t resolve your issue or request remotely we’ll book in a site visit.
Support via email, phone and remote desktop connection sessions using our advanced support tools. Support for user assistance, queries and issues.
For new setting up new workstations & laptops we can complete part of the setup on our workbench along with more in depth works.
Continuous monitoring of key system metrics including antivirus, backups, resource usage and important services, these all feed into our central monitoring consoles where they are watched and tickets created when needed.
Changes to users, password resets and other administration tasks.
Regular maintenance tasks to help keep your systems running smoothly and reduce downtime.
Westway IT Ltd: Registered in England & Wales, Company Number: 11341592
Registered Office: 229 Bristol Road, Gloucester, GL1 5TL
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Business Terms
Remote Support
Our remote support tool has started to download.
Once downloaded please run our remote support tool and
follow the on screen instructions.
