When we can’t resolve your issue or request remotely we’ll book in a site visit.

Support via email, phone and remote desktop connection sessions using our advanced support tools. Support for user assistance, queries and issues.

For new setting up new workstations & laptops we can complete part of the setup on our workbench along with more in depth works.

Continuous monitoring of key system metrics including antivirus, backups, resource usage and important services, these all feed into our central monitoring consoles where they are watched and tickets created when needed.

Changes to users, password resets and other administration tasks.

Regular maintenance tasks to help keep your systems running smoothly and reduce downtime.