The Clients Words

How We Helped

Having met with Nadine and her daughter-in-law, I immediately understood they needed a simple setup to communicate and deliver client comms efficiently.

“We have 18” thick walls here,” says Nadine. “We were told that our phone had to be in a specific place in the property to receive calls. This means running through several rooms and tripping over the dog to get to a client’s call. Naturally, they ring off before we get there. John solved the problem in one sentence, “Why don’t we install an extra phone line in a different room and have the calls default to your mobile after a certain number of rings.” This genuine, straight-talking approach is just what we needed!”

What started with a simple second phone line and default mobile connection became a review of their complete IT services.

The important thing here was appreciating that, as a start-up, they need efficiency at a budget to get them going, but something we could build upon as the business grows. 

“John is all about solutions that make your life easier - and there’s no oversell!” says Nadine.

Within our bespoke plan, I review the Woodland Wellness Centre’s IT plan annually, so we have budget and timelines for needed and wish list implementations. This keeps the team running smoothly and continually planning for the next stage of their business.