Privacy Policy

Last updated: 26 June 2026

1. Who we are

Westway IT Ltd provides IT support, cyber security and managed services.

We are a data controller for website and business data.
When delivering services, we act as a data processor for our clients.

Details:

• Company number: 11341592
• Registered office: The Glen, Millend, Blakeney, Gloucestershire. GL15 4ED
• Contact: hello@westwayit.co.uk

---

2. What this policy covers

This policy explains how we collect, use and protect personal data when:

• You visit our website
• You contact us or meet us at events
• You become a client or supplier

---

3. What data we collect

You provide:

• Name, company, email, phone
• Information shared in enquiries, meetings or business cards

We collect automatically:

• IP address and device information
• Website usage data

For clients (service delivery):

• User accounts and system data
• Security and monitoring logs

---

4. How we use your data

We use your data to:

• Respond to enquiries
• Follow up after meetings, events or introductions
• Build and maintain business relationships
• Deliver and support services
• Manage accounts and billing
• Improve our services

We only use data in ways people would reasonably expect.

---

5. Legal basis

We rely on:

• Contract (services and enquiries)
• Legitimate interests (running our business and maintaining relationships)
• Legal obligations
• Consent (for marketing where required)

For client systems, we process data on their behalf.

---

6. Sharing data

We only share data where needed, including with:

• Microsoft 365 and other cloud platforms
• Google (Analytics), Microsoft (Clarity), and Growably (GoHighLevel)
• Security and monitoring tools
• Service desk and SOC providers
• Professional advisers

All providers must protect your data.
We never sell personal data.

---

7. International transfers

Some providers are outside the UK.
Where this happens, we use appropriate safeguards.

---

8. How long we keep data

• Enquiries and contacts: up to 3 years after last meaningful contact
• Networking contacts: reviewed regularly and removed if no longer relevant
• Clients: contract period + up to 6 years
• Marketing contacts: until you unsubscribe

If you unsubscribe:

• We keep a minimal record to ensure you are not contacted again

We regularly review and securely delete data that is no longer needed.

---

9. Security

We protect data using:

• Access controls
• Secure systems
• Monitoring and threat detection
• Encryption where appropriate

---

10. Data breaches

If a data breach occurs, we will:

• Notify affected clients
• Resolve the issue
• Report it where required

---

11. Your rights

You have the right to:

• Access your data
• Correct it
• Delete it
• Object to its use
• Restrict processing
• Transfer your data
• Withdraw consent

Contact us at hello@westwayit.co.uk.

---

12. Complaints

If you have a concern, contact us first at hello@westwayit.co.uk.

We will investigate and respond.

You can also complain to the Information Commissioner’s Office (ICO).

---

13. Cookies

---

14. Updates

We may update this policy from time to time.
The latest version will always be available on our website.